Questions? We’ve got you.
From downloading and editing to printing and personalized orders, here are the answers that make party prep feel easy.
Digital files & editing
Is anything shipped to me?
No. Happily Ever Studio products are digital unless a listing clearly says otherwise. You will receive files or access links—no physical package will arrive.
Do I need Canva Pro?
Usually no. A free Canva account is enough for editable Canva products unless a specific listing says otherwise.
What can I edit?
Editable elements vary by product. Most Canva templates let you change wording and certain colors, fonts or photos. Check the individual listing for the exact editable features.
Can I edit from my phone?
Many simple edits work in the Canva mobile app, but a desktop or laptop is usually easier for detailed changes, resizing and final file checks.
Can you edit the design for me?
If a listing is marked personalized or “edit for you,” yes. For editable templates, custom editing is not automatically included, but you can email us to ask what is possible.
Download & delivery
Where are my files?
After confirmed payment, use the links in your order email or sign in and go to My Account → My Files. Personalized products appear there when they are ready.
I did not receive the order email. What should I do?
Check spam, junk and promotions folders first. Then sign in with the same email used at checkout and open My Account → My Files. If it is still missing, email us with your order number.
How quickly will I receive my order?
Instant-download products are normally available after payment is confirmed. Personalized products follow the turnaround time shown on their listing.
Why does my order still say Processing?
Payment confirmation and file delivery can finish at slightly different times. If your files are available in My Files, you can use them. If nothing appears after a reasonable time, contact us.
How long do I have access to my files?
Please download and back up finished files promptly. Account access is provided for convenience, but you should not rely on the website as your only permanent storage.
Printing
Where can I print my files?
You can print at home or use a local or online print shop such as Staples, FedEx Office, Office Depot, Walmart or another provider that accepts your chosen file size.
Which file type should I use for printing?
PDF Print is normally the best choice for professional or home printing. JPG or PNG can be useful for photo labs, online sharing or providers that do not accept PDF.
Why do the printed colors look different?
Screens use light while printers use ink, so slight color variation is normal. Paper, printer settings and ink also affect the result. We recommend one test print first.
Can I resize the design?
Only if the listing includes that size or the template allows resizing. Canva Pro resizing can change spacing and does not guarantee a print-ready result, so contact us if you need a size not included.
Will you print the items for me?
Not at this time. Happily Ever Studio supplies the digital design, and you choose the printer and materials that work best for your celebration.
Personalized orders
How do I send personalization details or photos?
Follow the fields shown on the product page and checkout. If additional files are needed, use the requested upload option or reply through your account messages.
Can I change the details after ordering?
Contact us as soon as possible. If work has not begun, changes are usually simple. After a proof is approved or the final file is delivered, additional changes may require a new fee.
Will I receive a proof?
A proof is provided only when the listing or order process says so. When a proof is included, please review every name, date, photograph and detail before approving it.
Can you use a photo of my child?
Yes, for products designed to include a photograph. The purchaser must be the parent, guardian or an adult authorized to provide and use that image.
Orders, refunds & usage
Can I get a refund?
Digital and personalized purchases are generally final after access or production begins, to the extent permitted by law. If a file is wrong, corrupted, missing or materially different from the listing, contact us so we can fix it.
Can I share the template link with someone else?
No. Files and template links are licensed to the purchaser only. You may send the completed invitation or finished party piece to your guests, but not the editable source or download link.
Can I sell items made from the template?
No. The standard purchase includes personal use only. Commercial use, client work, resale and print-on-demand are not included unless a listing expressly provides a separate commercial license.
Can a print shop access my file?
Yes. You may send the finished export to a professional printer solely to produce copies for your own licensed personal event.
How do I contact you?
Email help@happilyeverstudio.com or use Messages in My Account. Include your order number whenever possible so we can help faster.
