Returns, without the confusion.
There is nothing physical to mail back—but if something is wrong with your order, we absolutely want to help make it right.
Digital purchases are generally final after access or production begins.
That said, a missing, incorrect, corrupted or materially misdescribed file is different from a simple change of mind. Contact us and we’ll review the actual issue.
Something isn’t right
- You paid but your files never appeared.
- You received the wrong product.
- A file is corrupted or technically unusable.
- The product is materially different from its listing.
- We made an error in your personalized file.
- You were charged twice for the same order.
The product was delivered as described
- You changed your mind after accessing it.
- You overlooked the sizes or software requirements.
- You no longer need it because the event changed.
- You supplied incorrect names, dates or wording.
- Your printer produced different colors or scaling.
- You are unfamiliar with Canva or the disclosed platform.
Here’s what happens next
Send the details
Message us with your order number, checkout email and a screenshot if relevant.
We review the order
We check the listing, delivered files, payment and the issue you reported.
We make it right
Depending on the situation, we restore access, correct or replace the file, or issue a refund when applicable.
Your consumer rights still apply
Argentine law generally provides a ten-day withdrawal period for distance contracts, with exceptions that include clearly personalized products and computer files supplied electronically for immediate download or permanent use. Nothing on this page removes a consumer right that cannot legally be waived.
Read the complete Refund Policy →